1. General Information

At Matt Wander, we aim to deliver your outdoor and travel products efficiently and securely. Please read our shipping policy carefully before placing an order.

2. Delivery Timeframes

  • Order Processing Time: 1-2 business days
  • Estimated Delivery Time:
    • Within [Your Country]: 5-7 business days
    • International Orders: Currently, we do not offer international shipping.

Please note that delivery times may vary based on location, weather conditions, and courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address.
  • Occasionally, we may offer free shipping promotions, which will be mentioned on our website.

4. Cash on Delivery (COD) Policy

  • We only accept Cash on Delivery (COD) as a payment method.
  • Customers must ensure they are available to receive and pay for their order at the provided address.
  • Orders that are refused upon delivery may result in restrictions on future purchases.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
  • If you do not receive tracking information, please contact us at [email protected].

6. Delays & Lost Packages

  • While we work with reliable courier services, occasional delays may occur.
  • If your order is delayed beyond the estimated timeframe, please contact us for assistance.
  • Matt Wander is not responsible for lost or stolen packages after delivery confirmation.

7. Address & Contact Information

  • Please provide an accurate shipping address and contact details to avoid delivery issues.
  • We are not responsible for delays caused by incorrect or incomplete addresses.

8. Contact Us

For shipping inquiries, please reach out to us at:

📧 Email: [email protected]