1. General Policy
At Matt Wander, we strive to provide high-quality outdoor and travel products. Since we only accept Cash on Delivery (COD) payments, we have a strict no-return and no-refund policy, except for defective or incorrect items.
2. Eligibility for Returns
We only accept return requests under the following conditions:
- The item received is damaged, defective, or incorrect.
- You must notify us within 48 hours of receiving the order.
- The item must be unused, in its original packaging, and in the same condition as received.
3. How to Request a Return
If you receive a defective or incorrect item, follow these steps:
- Email us at [email protected] within 48 hours of delivery.
- Provide your order details, clear photos, and a brief explanation of the issue.
- Our team will review your request and respond within 3 business days.
4. Return Process
- If your return is approved, we will provide instructions for returning the item.
- The customer is responsible for returning the item to us unless otherwise specified.
- Once we receive and inspect the item, we will notify you of the next steps.
5. Refund Policy
- We do not offer cash refunds.
6. Non-Returnable Items
We do not accept returns for:
- Items damaged due to customer misuse.
- Products returned without prior approval.
- Orders that were refused upon delivery without a valid reason.
7. Contact Us
For any return or refund inquiries, contact us at:
📧 Email: [email protected]